Frequently Asked Questions

• Are there any additional fees?

  No, all fees are included in the program.  This includes the haul away of your previous appliance and installation of your new one.

• Can I opt- out of emails and alerts from Enervee/EmPower+?

  Yes, and it’s very easy. Whilst we’re trying to make buying energy efficient and cost effective products for your home as easy as possible, we know there’s more to life than a super efficient fridge-freezer. Users with a profile can opt-out of any specific communications (e.g. or price alerts) at...

• Can I pick up my items in-store?

  No, because haul away and installation are required we are not able to support in-store pick up at this time.

• Can I reschedule my delivery?

  You will need to work directly with Best Buy to request rescheduling of your delivery.  In the Best Buy Confirmation email there is a link to “prepare for your delivery or reschedule”.

• Can I return a product or swap it for a different one?

  No, all sales are final since the previous appliance was hauled away and the new one installed.  At this time we are not able to honor any swap outs of products.

• How does Best Buy’s fulfillment work?

  Please see Best Buy's page on Appliance delivery & installation services: https://www.bestbuy.com/site/services/appliance-services/pcmcat255100050002.c?id=pcmcat255100050002

• Is it required to do a haul-away?

  Yes, this program requires haul-away of the previous refrigerator/freezer but that fee is already included in the program.

• I still have questions and would like further support. Can I talk to someone?

  Yes, of course! Please reach out to Enervee/EmPower+ Customer Support via empower@care.enervee.com 1-888-513-4206 Monday-Friday 9AM-5PM EST.

• My Item is not working right, is it covered under warranty?

  Yes, your product is covered under Best Buy’s Warranty.  Any repairs or concerns about your new product should be directed to Best Buy’s Warranty information.

• What are my options for receiving my order?

  Currently, we only offer one method to receive your order and that’s via delivery that can be scheduled during order placement.  Please note: Your order can only be delivered to your service address.

• What if the system can’t validate my details?

  Please contact Enervee/EmPower+ support at empower@care.enervee.com or 1-888-513-4206 Monday-Friday 9AM- 5PM PST.

• What kind of safety precautions will the installers be using?

  Read Best Buy's safety precautions for in-home services here: https://www.bestbuy.com/site/shop-confidently/in-home-service-safety-precautions/pcmcat1586796321510.c?id=pcmcat1586796321510

• When will I get my product?

  Delivery date will be confirmed once you complete the checkout process and confirm haul away and installation preferences.

• Why do I need to choose from specific refrigerators and freezers?

  We’ve streamlined the options that fall within the program guidelines and approved price.  The product you select from the offerings shown will be covered fully by the program.